Refund & Return Policy

Return & Exchange Policy

At [Two Angels], we aim to provide a transparent and seamless shopping experience. Please read our Return and Exchange Policy carefully before placing an order.

1. Return & Exchange Window

• Items are eligible for return or exchange within 7 days from the date of delivery.

• Any requests submitted after 7 days from delivery will not be accepted under any circumstances.

2. Mandatory Unboxing Video Requirement

To prevent fraudulent claims regarding missing, wrong, or damaged items, a continuous, unedited unboxing video is strictly compulsory for any return or exchange request.

Your unboxing video must clearly show:

1. The unopened package from all sides, showing that the outer packaging and seals are completely intact.

2. The shipping label with the order number and tracking details clearly visible.

3. The continuous process of opening the package without any cuts, pauses, or edits.

4. The inspection of the item, highlighting the specific defect, wrong product, or missing component.

Important: Requests submitted without a valid unboxing video meeting all the above criteria will be rejected automatically.

3. Eligibility Criteria for Returns & Exchanges

An item is eligible for return or exchange only if it satisfies the following conditions:

• Defective or Damaged Products: Received a broken, torn, or non-functional product.

• Wrong Product Delivered: Received a different item, color, or size than what was ordered.

• Missing Items: Items missing from a multi-item package or incomplete product parts.

• Product Condition: The item must be unused, unwashed, unworn, and in its original condition with all tags, labels, and original packaging intact.

4. Non-Returnable Items

The following items/categories are strictly non-returnable unless received in a damaged or wrong state (supported by an unboxing video):

• Customized or personalized items

  Like swimwear, socks (for hygiene reasons)

• Items marked explicitly as "Final Sale" or "Non-Returnable" on the product page

5. Step-by-Step Return & Exchange Process

1. Initiate Request: Contact our support team via [Your Support Email / WhatsApp Number] within 7 days of delivery.

2. Submit Proof: Attach your order ID, a brief description of the issue, and the mandatory continuous unboxing video.

3. Verification: Our Quality Assurance team will review the video proof within 2 to 3 days.

4. Pickup Schedule: Once approved, a reverse pickup will be arranged by our logistics partner. Please ensure the item is securely packed in its original packaging.

5. Quality Check (QC): Upon arrival at our warehouse, the item will undergo a physical quality check.

6. Refunds & Replacements

• Replacements: If an exchange is requested and stock is available, a replacement item will be dispatched within 2–4 business days after successful QC inspection.

• Refunds:

  
  

  • Prepaid Orders: Refund will be processed back to the original payment method within 5–7 business days after QC approval.

  • Cash on Delivery (COD) Orders: Refund will be issued via Bank Transfer / UPI 5–7 business days after you provide valid payment details.

• Shipping Charges: Original shipping or COD charges (if applied during checkout) are refundable only for one time per order.